HELP - Shop and Merchandise

Shop and Merchandise

Stock availability and sizing

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How do I know what my size will be?

You can check out the measurements shown on our size charts against each product. This is the best guide to our sizes.
When measuring, the item is flat on a surface, and the width is from under one arm to the other.

All of our sized garments have sizing information directly in the item page like the following example for adult tees:

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What can I do if my size isn’t available?

Due to popular demand, sizes in some products sell out quickly. We apologise that additional stock will not become available.

A limited amount of merchandise may be available at some Major event locations on event day.

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Can I still buy a 'sold out' item?

We do apologise but if an item is marked as 'sold out' online we simply have no remaining stock of that item/size and will not be able to get more in.

A limited amount of merchandise may be available at some Major event locations on event day, but we are unable to guarantee what these items may be or their quantities.

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Why do some items sell out so quickly?

The amount of merchandise we order is carefully planned to ensure we don’t hold stock of unsold items at the end of each year’s campaign. Holding unsold stock is expensive and means we couldn’t bring you a new collection of items each year.

We apologise if items you planned to purchase are sold out. We’re thrilled when stock is exhausted but share your disappointment. We do our best to order what we expect to sell, and each year we carefully review our orders. When our new merchandise is launched, our community is notified via email communications and on our social media, so we encourage you to keep updated with us via these channels to avoid missing out.

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Do you sell MDC merchandise via other sites?

MDC merchandise will only be sold through the MDC shop webpage and a limited range of merchandise will be available on Mother’s Day at major events.

Please be aware of unauthorised merchandise being sold through other sites.

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Can I buy merchandise at a Mother’s Day Classic event?

A limited amount of merchandise may be available at some Major event locations on event day (subject to available stock), so we recommend you purchase from the online shop ahead of Mother’s Day to avoid disappointment.

Keep an eye on the event page for your location for event day merchandise sale updates .

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I have a different question about the online store and its stock.

Click here to submit your question.

Changing my mind and faulty items

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Can I add to my order?

We do apologise but no, you can’t add to your order once submitted but you can place a new order at the shop. Please not that as this is a secondary order that another postage and handling charge will apply.

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I’ve changed my mind; can I return or cancel my order?

We are unable to accept change of mind returns, and cannot cancel orders once they are submitted.

You are entitled to a refund or replacement if there is a major fault with an item as covered by consumer guarantees and protections under Australian law. See question Can I return a faulty item? below for more information.

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Can I exchange sizes?

Due to limited quantities and editions of stock, we cannot guarantee exchange if your preferred size is unavailable.

If you wish to make an exchange, firstly complete this form. Our team will assess your exchange and contact you as soon as possible re available stock.

Please note that you will be responsible for any postage costs associated with exchange.

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Can I return a faulty item?

Yes, if the item purchased is confirmed to have a defect, we will replace or refund the price of the item to your original payment method, as appropriate.

Complete this form to return a faulty item, and then return the faulty item to this address:

Attention: Shop returns
Mother’s Day Classic Foundation
Level 23, 150 Lonsdale Street

We strongly recommend returning items by trackable post as we cannot replace or refund items that do not arrive and cannot be tracked. The postage cost you incur for returning a faulty item will be reimbursed to your original payment method.

Replacements will be mailed to the original order’s delivery address.

At certain times of the year, we receive a larger number of enquiries than usual, so it takes us a little longer to respond. Please be patient, we’ll action your return as quickly as we can. We’ll keep you updated via email as soon as your return has been received.

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I have a different question about changes to my order.

Click here to submit your question.

Delivery and tracking

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Where is my merchandise?

Your merchandise will be shipped via Australia Post within five business days of receipt of order.  You will receive tracking details from Australia Post, so that you can keep a close eye on your package.

If you haven’t received a tracking number after five business days, make an enquiry by completing this form (merchandise only - not bib related postage enquiries).

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How can I ensure I receive my merchandise before Mother’s Day?

We recommend ordering before ANZAC Day on Tuesday, 25 April 2023 for your best chance of delivery before Mother’s Day.

Our fulfilment team packs and dispatches orders swiftly, but as we can’t guarantee Australia Post will deliver your order before event day, we estimate this is the last safe date.

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How much do you charge for postage?

Our postage and handling charges are the costs attributed to the process of preparing, packing, and sending your order to you.

Postage and handling charges for merchandise orders, either from the shop or items purchased when registering, are applied at a flat $12 per order.

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Can I collect my order on event day?

No, we don’t offer an option to collect merchandise orders at Mother’s Day Classic events.

A limited amount of available merchandise may be at some Major event locations on event day, but we recommend purchasing from the online shop ahead of Mother’s Day to avoid disappointment as we cannot guarantee any particular item or quantity on the day.

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I have a different question about receiving my order.

Click here to submit your question.