Careers
Mother's Day Classic has a small and dedicated team of year round staff based in Melboure.
Head of Customer Experience
Work Location: Office 101, Level 1, 13 Cremorne St, Cremorne, VIC 3121/home
Total Period: Permanent part time 4 days per week (0.8 FTE)
Position Reports To: GM of Fundraising and Marketing
Direct Reports: Annual fixed-term contract roles of Customer Experience Assistants (Fulfilment, Customer Services and Teams Management)
About us:
Since 1998, Mother’s Day Classic Foundation has donated $44 million to the National Breast Cancer Foundation (NBCF) to fund life-saving breast cancer research. The Mother’s Day Classic Foundation is proud to be the largest single donor to the National Breast Cancer Foundation (NBCF). Over the past 26 years, the ?ve-year survival rate for breast cancer has increased from 84% to 92%, largely thanks to generous donations from the Mother’s Day Classic community.
In 2024, the Mother’s Day Classic is going further and inviting participants to run or walk in support of ovarian cancer research, in addition to breast cancer research, with proceeds to be donated to both the National Breast Cancer Foundation and the Ovarian Cancer Research Foundation.
Role Purpose
The Mother’s Day Classic Foundation is seeking a Head of Customer Experience to oversee the entire customer experience from a systems and process perspective, to manage customer (participants, fundraisers and donors) queries and feedback, including complaints, and assist with the management of event registration and fundraising data, customer relationship management (CRM) systems and performance reporting. With large volumes of data communicating between fundraising platforms, registration platforms and the Salesforce CRM, this role requires strong analytical skills to coordinate, manage and report on the relevant systems.
This role will also manage merchandise and bib/timing tag fulfilment and the systems and system reporting (e.g. Smartsheet and Rosterfy – volunteer management) utilised by the MDC Team to improve efficiency, effectiveness and processes.
If you feel that you have the skills, expertise, and drive to be successful in this role and join our small close-knit team then please send a detailed cover letter clearly outlining why this is the role for you, along with your resume to jobs@mothersdayclassic.com.au.
Please note that only shortlisted candidates will be contacted.
