Frequently Asked Questions
What is Mother’s Day Classic Local?
In 2021, you’ll be joining a special community who are coming together to honour the 1 in 7 Australian women who are diagnosed with breast cancer in their lifetime. Every adult participant will receive access to our online portal and a race pack full of goodies such as medal, backpack, race bib, headscarf, start/finish line ribbon and sponsor goodies (valued at over $30). You can train for 5km, 10km or choose your own distance. Walk, jog or run, it’s completely up to you! On Mother’s Day, set out to achieve your goal in your own time and place or at one of our local locations. Children will receive a backpack, race bib and medallion as well some fun stencils and chalk. Don’t forget your furry friends, as they will receive a gorgeous bandana with the pet registration.
When is the Mother's Day Classic Local?
We are challenging you to get active for breast cancer research on Mother’s Day, Sunday 9th May 2021. But in 2021, the Mother’s Day Classic is so much more than one day. You’ll be joining a special community who are coming together to celebrate and honour the 1 in 7 Australian women who are diagnosed with breast cancer in their lifetime. In the lead up to Mother’s Day, you will have the opportunity to fundraise, make a tribute, join our training period, connect with other participants, access the online portal, and get involved in competitions along the way.
What distance do I need to run or walk?
You can set your own goal for Mother’s Day Classic Local. You can train for 5km, 10km or choose your own distance. Walk, jog or run, it’s completely up to you! You will have the opportunity to join our training program starting on April 7th (World Health Day), track your training via the Portal and share your achievements within our exclusive Facebook group.
What does my ticket price include?
Your adult registration fee includes a race pack (valued over $30) with a commemorative medallion, race bib, limited-edition scarf, backpack, start/finish line ribbon as well as some amazing sponsor giveaways – everything you need to bring the Mother’s Day Classic to life in your local area. We have a special kid’s race pack (valued over $30) for our young MDC fans to enjoy as well as a bandana for our MDC furry friends to wear too! Your registration also includes exclusive access to your Portal where you can track your kilometres, collect donations and access content to keep you motivated in the lead up to Mother’s Day. This includes fitness and wellness content, Mother’s Day recipe ideas and even a kid’s zone.
What if I do not want to receive a race pack?
Your registration fee includes our limited edition race pack with everything you need to bring your Mother’s Day Classic experience to life in your local area including a medallion, race bib, backpack, start/finish line ribbon and sponsor goodies. This race pack is an “event experience” delivered directly to your door!
If you do not want to receive a race pack, you can email email@example.com within 48 hours after you register and request that your race pack not be sent. We are, however, unable to offer any discount or refund in these circumstances but please know that we will ensure that your race pack is put to good use.
What if the Mother's Day Classic Local is impacted by COVID-19 restrictions?
Unlike many events, the Mother’s Day Classic Local event is a flexible, scalable and safe community event that can adapt to any change in circumstances. Your registration fee includes a race pack valued over $30 (an event experience delivered directly to your door!), access to an exclusive on-line Portal and the ability to be part of a special community uniting on Mother’s Day to celebrate and honour the lives of those touched by breast cancer. Participants can choose to walk or run in their own time and place or at one of over 70 Local locations. These local locations, while smaller in size and more informal in nature, will be big on community spirit! If COVID restrictions mean that local locations cannot be held in your part of the country, don’t worry, your race pack and Portal access will equip you with everything you need to enjoy a fun and inspirational MDC experience in whatever way the restrictions allow. For this reason, registration fees are non-refundable.
How do I find out more about COVID safe events?
Some Mother’s Day Classic Local Locations have now been announced, click here to find your nearest location. Local locations will be determined in accordance with Government guidelines.
What happens if my Local location can’t go ahead because of any new COVID-19 restrictions?
Unlike many events, the Mother’s Day Classic Local is a flexible, scalable and safe community event that can adapt to any change in circumstances. Your registration fee includes a race pack valued over $30 (an event experience delivered directly to your door!), access to an exclusive on-line Portal and the ability to be part of a special community uniting on Mother’s Day to celebrate and honour the lives of those touched by breast cancer. If COVID restrictions mean that local locations cannot be held in your part of the country, don’t worry, your race pack and Portal access will equip you with everything you need to enjoy a fun and inspirational MDC experience in whatever way the restrictions allow. For this reason, registration fees are non-refundable.
Why are there no locations near me?
In 2021, we have over 70 Local locations, covering metro, urban and regional locations in every state and territory in Australia. In smaller suburbs and towns, we rely on the generosity of volunteer hosts to help us bring these Local locations to life.
If there is no Local location in your part of the country, don’t worry, your race pack and Portal access will equip you with everything you need to enjoy a fun and inspirational MDC experience in whatever way the restrictions allow. But don’t despair if you miss out, you can always arrange your own team either at one of the confirmed locations or a location of your choice in your own time.
To learn more, click here.
How do I book a spot at a Local location?
- Log in to your Dashboard
- Select your location and arrival time. If you registered others, they will also be allocated to this time slot.
- Receive your confirmation email and you’re all set! You can change your selected time and location at any time (subject to availability) by selecting the “change my location” option on your portal page.
- Don’t forget to let your friends and family know where and when you’re taking part in case they want to join you
How do I change my location / wave?
If you change your mind, simply log into your portal and select the “change my location” option.
Your ability to change location or time is, of course, subject to availability (please note that spots are limited due to capacity restrictions). You will automatically be taken out of your time slot once you have selected a new one. You will receive another confirmation email with this new information. Keep in mind if you change your Local location or time, then that will change all those your registered for. If you only want to change some of the group, then please contact firstname.lastname@example.org
What if I don’t want to attend a Local location?
You can let us know by heading to the portal and clicking (choose my own time and place).
The beauty of Mother’s Day Classic Local is that you can choose how you wish to celebrate on the day, either at a Local location or in your own time or place. All participants will still receive a limited-edition race pack (valued at $30) including a medallion, race bib, backpack, start/finish line ribbon and sponsor goodies. Adults will also receive a limited-edition head scarf and our special kids’ race pack includes chalk and stencils. Our furry friends can get a pet bandana, so that every member of the family can join in on the fun (but check your location details to see if pets are allowed by council at that particular spot)!
What happens if I feel unwell on the day?
On Mother’s Day if you have been instructed to quarantine by the Department of Health, or if you are unwell or experiencing any symptoms of COVID-19 you won’t be able to participate and should stay home. Participants also need to act in accordance with their relevant public health advice before, after and during the MDC activities.
Will Local locations be COVID safe?
Mother’s Day Classic Local will be conducted in accordance with all COVIDSafe requirements and practices as determined by the relevant state or territory health department. A COVID Safe checklist/plan has been completed for this event to ensure the safety of all participants. COVID safe procedures for your location will be communicated to you prior to the event along with a runner/walker code of conduct, please ensure you follow these when on site at any MDC activity.
How do I book my team in for the same location and time?
If you registered multiple people for Mother’s Day Classic, they will all also be allocated to your chosen location and time. If you have a team that is registered under multiple bookings, together you will need to determine your preferred location and time before booking in. Make sure you get in quick as spots are limited due to capacity restrictions.
What happens if there aren’t enough spaces available for my whole team to attend a Local location.
You may need to swap your time and/or location if your preferred spot is full and your teammates are unable to book in. We recommend that you log in early to your portal to view spaces available at other Locations or times. Alternatively, you can choose to participate as a team in your local area, in your own time, if you are unable to all get into the same Local location. The Mother’s Day Classic is a special community of thousands, across Australia who are united by a goal to stop breast cancer. Even if your team can’t take part in the same time or place, remember that we are all in this together, supporting and honouring loved ones, raising funds and coming together for an important cause.
How can I access my receipt?
You will receive receipt of your booking via an automated confirmation email.
How will MDC communicate information to participants?
Mother’s Day Classic will email participants via the email@example.com email address. In addition, you may receive an SMS from MDC2021. If you are in doubt about any communications, please contact us through the above email address!
Will Local locations be similar to previous Mother’s Day Classic physical events?
Local locations will be smaller in size and more informal in nature but BIG in community spirit! On the day, you’ll be able to dress up, bring your race pack along and get active with your Local community.
If I am attending a Local location, what do I need to do on the day?
- Arrive at your designated Local location at your assigned Arrival Time (this is very important for COVIDSafe reasons)
- Remember to bring your race pack and merchandise!
- Head to the MDC flags where you’ll be welcomed by the MDC team. Here you will scan the QR code and check in with our volunteers if you need to. Please make sure you follow the COVIDSafe Health Screening instructions
- Make a donation if you can and then start your walk/run around the course!
- Look out for MDC markers or volunteers to help you along the way.
- Run or walk through the race ribbon
- Support local business on your way home!
What happens if I can’t attend my Local location anymore?
If you need to cancel, simply log in to your portal and change your preference to choose your own time and place. That way it will free up a spot for others.
Do I need to bring my own water bottle?
In line with COVIDSafe guidelines to minimise all touchpoints, food and beverage, including water units, will not be available on-location. To ensure you are properly hydrated please bring your own water and remember to use re-usable water bottles to minimise waste and support our sustainable practices.
How do I create a team?
During the registration process, you will be asked if you would like to join or create a team. Select ‘create a team’ and then input your team name, fundraising target and team type. After your registration, you can invite a friend through the portal. Go to the invite a friend tab and enter their email address.
How do I join an exisiting team?
During the registration process, you will be asked if you would like to join or create a team. If someone has already set up a team name, you can select ‘join a team’ and start typing the team name that you would like to join. The team name will appear in the dropdown menu.
How can I see who is in my team?
When you log in to your page, you will be able to see a ‘My Team’ section in the left-hand navigation menu. Here you will be able to view your team members, edit your page and ask for support.
How can I access my receipt?
After you register for Mother’s Day Classic Local, you will receive a registration confirmation email with your tax receipt attached. This will include your personal donation if you made one. If you need another copy of your receipt, please contact firstname.lastname@example.org
I have changed my mind - can I get a refund?
As per the 2021 MDC Participant Terms and Conditions registration fees are non-refundable. Many of the costs and fees of running the MDC and delivering the exclusive on-line portal and race packs have already been incurred before you register (prior to the event commencing) and we are therefore unable to offer refunds for change of mind.
What is included in my race pack?
Your adult registration also includes a race pack valued at over $30 with a commemorative medallion, a race bib, a limited-edition scarf and backpack, a start/finish line ribbon as well as some amazing sponsor giveaways. We also have a special kid’s race pack for our young MDC fans with chalk and stencils. We also have a bandana for our MDC furry friends to wear too!
When will my race pack arrive?
Race packs will be distributed from mid-March leading up to Mother’s Day. Generally, the packs will be distributed in order of receipt, however a little extra time may be needed for specialised packing, such as named bibs, pet bandana inclusions and bulk orders.
Can I swap my child race pack for an adult one?
If you wish to receive an adult race pack for your child, you will need to purchase an adult registration. Once your transaction is complete, we cannot make amendments to the registration type.
When will my merchandise arrive?
Your merchandise will be sent out within 5 business days of receipt of order via Australia Post. Merchandise shipment begins from Tuesday 2 February 2021, if you place an order before this time, it will be shipped during that week. You will receive tracking details so that you can keep a close eye on your precious bundle! Don’t forget to order your limited edition 2021 items early to avoid disappointment.
Can I exchange sizes for my merchandise?
Due to very limited edition stock in 2021, we cannot guarantee exchange. If you wish to make an exchange, please contact email@example.com for further information.
How do I track my kilometres and training?
Follow these steps to track your training on your page via a fitness app:
- Download the Fitbit, Stravaor MapMyFitness appand set up your account
- Log in to your Mother’s Day Classic account.
- Under the heading ‘Connect your preferred Fitness app’, click your chosen app.
- Follow the prompts to connect your account
- When you next work out, select ‘start your workout’ in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page the following day.
If you have synced your app already but it is not working, please log in and re-connect it.
When using Fitbit, you must ‘start’ an activity and save it. Your daily steps will not automatically add to your page. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.
When using MapMyFitness, you must ‘start’ your workout, ‘stop’ your workout and then ‘SAVE’ your workout.
Your tally will be updated each day with the previous day’s distances.
Remember, you can manually add your kilometres to the tally in your My Fitness Activity tab of your profile after registering. This is a great option if you’re using a pedometer or a different method of tracking your distances.
Follow these steps to manually add your KMs:
- Log in to your account and select ‘My Fitness Activity’
- Under ‘Add activity’, enter the date and distance
- The number of KMs will now appear on your fundraising page!
DONATIONS AND FUNDRAISING
How do I view who has donated to my page?
To view your donations, you will need to log into your account and visit the ‘My Donations’ tab on the left-hand navigation menu or from the top menu bar where you see your name. Here you will be able to view your donors and thank them for supporting you. You will also be able to add an ‘offline donation’ if you have collected cash donations that you would like to be displayed on your page.
Where does my registration fee go?
The Mother’s Day Classic raises life-saving funds through community fundraising, online fundraising, donations and registration fees. Once event and administration costs have been deducted, proceeds are donated to the National Breast Cancer Foundation (NBCF) to fund life?changing research. MDCF endeavours to keep costs low so as much as possible can be donated. A portion of your registration fee may go to the NBCF for breast cancer research but it also covers the cost of hosting the Mother’s Day Classic event across the country, including but not limited to the contents and handing of participant race packs, insurance, the registration system, infrastructure, safety, risk and event management, council fees and music licences, on-line portal and website, signage, waste management and the costs of our small but dedicated team that works year round to bring the Mother’s Day Classic to life. We rely on sponsorship, in-kind support and volunteers in order to help subsidise these costs so we can maximise our donation to research. To date, the Mother’s Day Classic has donated $37.95 million dollars to the NBCF.
How can I volunteer for the Mother's Day Classic Local?
More information about volunteering opportunities will become available in March 2021.